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What is HighesNet Gen5?
HighesNet Gen5® is the high-speed Internet solution that's available to everyone in
Waterloo with a clear view of the southern sky. HighesNet Gen5 uses satellite technology, not your phone line, to give you a super-fast, always-on Internet connection. HighesNet Gen5 gets you online instantly, lets you surf and open pages faster, and allows you to download files in a fraction of the time it takes on a dial-up modem.
Do I still need a dial-up modem and telephone line?
No. There is no phone line or dial-up data modem required to use your HighesNet Gen5 service.
Are there activities that are not recommended for use with a satellite connection? -
VPNs. VPNs do not work well over satellite. You may use a VPN with HighesNet Gen5 plans, but you will likely experience reduced speeds by as much as 50-75%. You can restore your connection to full speed by simply disabling your VPN client when your session is over. Note: HighesNet Gen5 Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.
- Twitch Games. Time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player "twitch" games or real-time equities trading) are not recommended with HighesNet Gen5 due to latency issues. Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server.
- Heavy downloading. The HighesNet Gen5 Basic Service plan is not recommended for heavy downloading. The Power 150 and Power 200 Service Plans are faster and can handle heavier downloads. Note, however, that the Fair Access Policy applies.
- VoIP. Voice over IP doesn't work well on a residential Hughes system with satellite due to the latency issues mentioned above. However, Hughes does offer a VoIP solution in the Enterprise market.
- Streaming Video. Streaming Video is bandwidth-intensive. If you intend to watch videos you may exceed your download threshold. Check your current plan or consider upgrading to a higher bandwidth plan.
Why choose HighesNet Gen5 as the satellite Internet service for your home in
Waterloo ?
Hughes is the leader in satellite Internet services and networks, with over 1.5 million systems installed in more than 100 countries. For over 30 years, Hughes has been developing and implementing satellite technology. As the pioneer in the satellite industry, Hughes is able to offer unparalleled satellite Internet services. Hughes offers satellite service globally under the HighesNet Gen5 brand.
HighesNet Gen5 is a satellite Internet service which provides Internet access to customers no matter where they live in the contiguous United States. Dedicated to the individual consumer and their satellite Internet service needs, Hughes provides high-speed Internet to both rural and urban customers, offering high-speed satellite Internet access. This satellite Internet service is particularly revolutionary to rural customers who have had limited or no access to high-speed Internet in the past.
Whether you are an individual looking to access the Internet at home or a major multi-national company needing to provide Internet access to hundreds of employees, there is a HighesNet Gen5 service plan that can deliver satellite Internet directly to you. American Digital Satellite Is Your Local Satellite Internet Service Provider
in Waterloo, IllinoisBenefits of choosing HighesNet Gen5 as your high-speed satellite Internet service
The HighesNet Gen5 Website provides a convenient set of tools for customers to use. After signing up for satellite high-speed Internet it's easy to create an online account. With an account, you can change your billing information, manage email accounts, upgrade your service, and more.
In addition to these account management tools, the Hughes Website provides a comprehensive list of troubleshooting articles, frequently asked questions, and other high-speed satellite Internet service help. If there ever comes a time you need to speak with Hughes about your service, the HighesNet Gen5 user-friendly customer portal allows you to contact the HighesNet Gen5 Customer Care and Technical Support staff 24/7. There are three easy ways to contact us:
- Via live chat and with a support representative
- Email HighesNet Gen5 and receive a response within 24 hours
- Call us
Whichever method of contact you choose, a Hughes team member is always available – just like our high-speed satellite Internet service.
Does Hughes provide high-speed Internet options to everyone in the United States?
Because of our advancements in technology, HighesNet Gen5 is able to offer high-speed Internet via satellite to almost anyone in the United States. Since many HighesNet Gen5 customers live in rural areas where cable and DSL are not available, HighesNet Gen5 is one of the only high-speed Internet options available.
As a satellite ISP provider, Hughes is dedicated to supplying reliable
satellite Internet connections for customers. HighesNet Gen5 takes pride in offering reliable high-speed Internet to those who wouldn't normally have this option.
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